Returns & Exchanges

RETURNS INFORMATION

We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right! To proceed with a return or exchange:

 1. Email us at contact@zedsea.com within 7 days of receiving your order, quoting your order number and reason for exchange.

2. Ship your item back to us in the same condition that you received it:

CONDITIONS

  • All returns must be in original condition and must not have been worn, altered or washed. 
  • Unscented (no perfume or other scents)
  • No human, animal or other hair
  • No rips or tears
  • No other signs of being worn
  • All returns must be sent with original and undamaged Zedséa Label packaging 
  • Returns other than for faulty goods must be made within 10 days of receipt of goods
  • Returns only accepted with proof of purchase

3. Please return your order to us within 10 days from the date of delivery.

4. We do not refund any initial shipping charges paid for returned goods.

 

IMPORTANT

  • We do not refund initial shipping costs
  • We only cover return shipping costs for faulty or incorrect items within 10 days of receipt of goods
  • We are not liable for any lost or damaged items during the returns shipping process. Any items not thoroughly packed to avoid damage will not be accepted. 
  • Online store credit notes/vouchers are valid for 6 months from the date of issue

 

EXCHANGES

We’re sorry that your items weren’t as expected. If you require a different size or style please place a new order and return your unsuitable item(s) via contacting us with the  instructions above.

 

FULL PRICED ITEMS

Zedséa accepts refunds and store credit for full priced items purchased online within 10 days of receipt of goods

 

SALE ITEMS

Items that have been purchased during a sale are eligible for store credit only.

 

FAULTY & INCORRECT ITEMS

Each piece is carefully inspected to meet our highest quality standards before it leaves us. In the rare event that your item does not arrive in perfect condition, we invite you to reach out via email at contact@zedsea.com, including your order number and clear images of the issue. Our team is dedicated to resolving any concerns with the utmost care and attention.

Please be aware that items damaged due to regular wear and tear, accidents, improper use following care instructions, or misuse will not be classified as faulty.